সাধারণ
What are the currencies I can open my account in?
- Malaysian Ringgit (MYR)
- Thailand Baht (THB)
- Indonesia Rupiah (IDR)
- Chinese Yuan Renminbi (RMB)
- ভারতীয় রুপি (INR)
- বাংলাদেশ টাকা (BDT)
- ভিয়েতনামি ডঙ (VND)
Is my personal information secure?
12BET.com will not disclose your personal information to any third party unless required to do so per our privacy policy. Please read more here.
Are there any charges whenever I deposit or withdraw funds from my 12BET.com account?
As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your 12BET.com account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.
Which sports can I bet on 12BET.com?
You can bet on a wide selection of sport, among the popular choices are Soccer, American Football, Basketball, Baseball and Tennis. We strive to offer the best service for members and this include constant addition of new sports.
What is the maximum bet amount of 12BET.com?
Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.
What is the minimum bet amount of 12BET.com?
The minimum bet amount is one unit of the currency you opened your account in.
How long does it take for bets to be settled?
We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.
My Account
How do I change my username or password?
You cannot change your username. You may change your password in your profile page after login.
-
STEP 1
Please click on the "Manage Account" button on the top of page. -
STEP 2
Please click on the "Change Password" button to and key in your new password in the respective fields.
What happens if I have forgotten my username or password?
Should you forget your username, you will need to contact our Customer Service email (
[email protected]
) so we may carry out an advance security check with you on the details of your account.
Should you forget your password, you can simply click on the Forgot Password button to reset your password. You would need to key in your Email Address, Security Question and Security Answer, and upon verification, your password will be sent to your email address.
-
STEP 1
If you have forgotten your password, please click on "Forget your ID or password?" at the top of pages. -
STEP 2
Please provide your email and Security question and answer and we will send your new password to the email address you provided to us at registration.
How do I edit my personal information?
You can edit your personal information in the "Manage Account" page after login.
There is an error when I try to log in using my password?
Please kindly check if you have entered the password correctly. The password should have at least 6 alphanumeric characters, and it is case sensitive. If this problem continues please contact [email protected].
আমানত
কিভাবে আমার খেলার অ্যাকাউন্টে আমানত জমা করব?
আপনি নিম্নলিখিত পদ্ধতির মাধ্যমে আমানত জমা করতে পারেন:
- ক্রিপ্টো
- অন্যান্য পদ্ধতি
উত্তোলন করুন
কিভাবে আমার খেলার অ্যাকাউন্ট থেকে তহবিল উত্তোলন করব?
আপনি নিম্নলিখিত পদ্ধতির মাধ্যমে উত্তোলন করতে পারেন:
- ক্রিপ্টো
- অন্যান্য পদ্ধতি
What is 12BET.com Withdrawal Policy?
- You can only withdraw in the currency that you are currently registered in your betting account.
- All withdrawal can only be made in the name and details as registered.
- You are required to bet at least 100% of the deposit amount before you can request a withdrawal. All rejected, voided, draw and tie bets shall be excluded in the calculation of turnover requirements. If this betting condition is not met, there will be a 20% administrative fee imposed for withdrawal.
-
We reserve the right to request for further information pertaining to member's account such as:
- A copy of your passport displaying the photograph and passport number; or
- A copy of your driving license displaying the driving license number; or
- A copy of a government-issued photo ID card showing the photograph and ID number.
- We reserve the right to modify the mode or method of payment for your withdrawal (fund-out) request at our sole and absolute discretion and to deduct part or all of the fund transfer charges incurred as a result thereof. The Company shall inform the Customer of its decision by e-mail. The Company?s decision is final and binding.
Price Format
What is Malay odds?
Malay odd is closely related between your stake and potential profit.
a. Profit less than stake ??Your odds are positive and indicate the profit per unit you bet.
Example : Atletico de Madrid VS Juventus , bet on Under at 0.870
Payout : Stake X (1 + Malay odds) = $100 X (1+ 0.870) = $187
Winning : Stake X Malay odds = $100 X 0.870 = $87
b. Profits larger than stake ??Your odds are negative and indicate the necessary stake to win 1 unit.
Example : Atletico de Madrid VS Juventus , bet on Over at -0.970
Payout : Stake X (1 - Malay odds) = $100 X (1- [-0.97]) = $197
Winning = Stake = $100
What is Decimal odds?
The odds show how many units the bookmaker pays back per unit staked.
Example : Leicester City VS Manchester City , Euro odds 1.940
Payout : Stake X Euro Odds = $100 X 1.94 = $194
Winning : Stake X (Euro Odds - 1) = $100 X 0.94 = $94
What is China odds ?
China odds multiplied with your stake equals the winnings. The odds show how many units you win in pure winning per unit staked.
Example : Olympique Lyonnais VS Barcelona, bet on Over at 0.690
Payout : Stake X (1 + CN odds) = $100 X 1.69 = $169
Winning : Stake X CN odds = $100 X 0.69 = $69
What is Indonesia Odds?
When the odd is negative, they show how big a stake is needed for a profit of 1 and when it is positive, they show the profit from a stake of 1.
a. Positive odds
Example : Leicester City VS Manchester City , Euro odds 1.42
Payout : Stake X (1 + odds) = $100 X (1+1.420) = $242
Winning : Payout - stake = $242 - $100 = $142
b. Negative odds
Example : Leicester City VS Manchester City , Indo odds -1.660
Payout : Stake X (1 – Odds) = $100 X (1+ 1.660) = $266
Winning : Stake = $ 100
What are US Odds (Moneyline)?
Betting on the moneyline is equivalent to picking a team to win the game. It makes it instantly clear, who the favourite is and who is the underdog, and the spread is very transparent.
If the odds quoted are positive (+), this is the amount you win if you bet $100 and your bet is a winner. If the odds quoted are negative(-), this represents the amount you have to bet in order to win $100.
a. Positive odds
Example: Leicester City VS Manchester City, US odds +145
Payout : Stake X (100 + odds) / 100 = $100 X (100+145) / 100 = $245
Winning : Payout - stake = $245 - $100 = $145
b. Negative odds
Example: Leicester City VS Manchester City, US odds -160
Payout : Stake X (100 – Odds) / 100 = $100 X (100+160) / 100 = $260
Winning : Stake = $ 100